Privacy policy

We are committed to providing quality services to you and this document outlines our policies regarding the collection, use and disclosure of Personal Information we receive from users of TouchGlassStudio.com (“the Site”).

We use your Personal Information only for providing and improving the Site. By using the Site you agree to the collection and use of information in accordance with this policy.

INFORMATION WE COLLECT:
While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you.

Personally identifiable information means information or an opinion about an individual whose identity is apparent or from which you identity can be reasonably ascertained.

Personal information may include, but is not limited to your name, address, email address, telephone numbers, gender, age and personal references.

We collect information submitted by you to this Site when you register, contact us or otherwise submit information via the Site. The provision of personal information and data by you is voluntary. If you do not wish for your information to be used for the reasons mentioned below, please do not provide us the information.

We receive and store certain types of information whenever you interact with us. For example, when you visit our site, our service attaches a small file called a “cookie” to your computer’s hard drive. This enables us to analyse usage patterns in order to tailor it to your preferences. Most web browsers are set to accept cookies however you can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. Although, if you do not accept cookies, you may be unable to engage with some parts of our Site.

Cookies do not personally identify users but rather a user’s browser. We do not store any information within cookies.

HOW DO YOU GET MY CONSENT?

When you provide us with personal information to become a learner on our site, make a purchase, or participate in the course, you imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

HOW DO I WITHDRAW MY CONSENT?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at hello@touchglassstudio.com.

WHAT WE DO WITH YOUR PERSONAL INFORMATION? 
The security of your personal information is paramount to us and we will treat such information with care and recognise the need for appropriate protection.

We will not sell, rent other otherwise disclose personal information for any purpose without consent from the user, unless permitted or required by law.

Personal information may occasionally be disclosed to certain selected organisations and agents to whom we outsource certain functions and procedures. We will not disclose personal information for marketing purposes to anyone other than the specific organisations unless you have indicated otherwise.

THINKIFIC

Our course site is hosted by Thinkific Labs Inc. (“Thinkific”). They provide us with the online course creation platform that allow us to sell our product/services to you.

Your data is stored through Thinkific’s data storage, databases and the general Thinkific application. They store your data on a secure server behind a firewall.

PAYMENT

If you make a purchase on our site, we use a third party payment processor: Stripe. Payments are encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our site and related courses and its service providers.

For more insight, you may also want to read Thinkific’s Terms of Service here https://www.thinkific.com/resources/privacy-policy/ or Privacy Statement here https://www.thinkific.com/resources/terms-of-service/ .

SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.  Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

WHY WE COLLECT YOUR PERSONAL INFORMATION? 
We may collect your personal information, including sensitive information for a number of reasons including:

– Managing our relationships;
– Undertaking direct marketing;
– Market research;
– Building and maintaining business relationships;
– Implementing our communication model; and
– Complying with legal requirements.

On occasion, we may conduct contests or competitions that will require the supplying of specific personal information upon entry. In such cases, note that the Privacy Policy may be varied and the changes brought to you attention in the relevant area of the Site.

YOUR RIGHTS

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:

• Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting me using the contact information below.
• Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request
• Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

CHANGES TO THIS PRIVACY POLICY 
We reserve the right to change and update this Privacy Policy at any time. We advise that you check this policy periodically. We will post the most current version on our website and notify you of the change if such a revision would meaningfully reduce your rights.

CONTACTING US
If you have questions regarding this Privacy Policy, contact hello@touchglassstudio.com.